Sales

Billing

Technical/Customer Support

Network Services

Marketing

Receptionist/Office Assistant

We are looking for a Customer Support Supervisor with call center experience in a Web Hosting or ISP background to lead our Customer Support Department. The Supervisor will perform the daily supervision and management of the Customer Support Representatives (CSRs) providing support to our clients who receive the customer’s first call for assistance to resolve issues or answer questions. Individuals must be self-motivated, disciplined, and reliable and display flexibility within an Internet environment that is known to change on a daily basis.

Supervisory responsibilities also include, but are not limited:

• Establish performance goals and conduct reviews.
• Provide consistent coaching and feedback on employee performance that ensures high levels of customer service.
• Create and maintain the scheduling of CSRs.
• Receive calls and resolve escalated issues.
• Provide shift coverage as needed.
• Performance of necessary administrative tasks or reports.

Customer Service responsibilities:

• Serve as point person between clients and higher support levels.
• Provide technical assistance on client specific issues, coordinate resolutions, offer educational assistance, provide status updates to the client, notify client of issue resolution and obtain client concurrence of acceptable solution.
• Ability to collaborate with different departments to oblige client requests.
• Manage client relationships in pre/post-sales efforts.
• Initiate client issue tracking as well as maintain client correspondence and issue updates with the necessary tools available.
• Escalate issues as needed to higher level support resources while remaining the client point of contact and manage the communications and expectations of the client.
• Identify sales opportunities for upgrading client account offering.

Requirements:

• Call Center or Technical Support supervisory/management experience in a Web Hosting or ISP environment.
• Ability to work well in a fast-paced environment.
• Excellent written and verbal communication and interpersonal skills.
• Excellent Customer service skills.
• Ability to research issues and find solutions on your own.
• Flexibility in work schedule.
• Adaptable and able to move with change while maintaining a positive attitude.
• Exemplary coaching/motivational skills at both an individual and team level.
• General PC office applications (i.e. Microsoft Word, Outlook, Excel, etc).
• Basic Domain Registrar knowledge (i.e. Network Solutions, Register.com, etc).
• Basic DNS knowledge, CuteFTP, Eduora, HTML, MS FrontPage, MS Internet Explorer, Netscape applications and WS_FTP.

Education:

Compensation:

To apply:

For immediate consideration, please go to the following link and complete the short questionnaire after which you will be prompted to attach your resume. No resumes will be accepted unless submitted through the following link:

Due to the volume of resumes and applications received, only those who NeoSpire would like to bring in for interviews will be contacted. All other inquires may not be answered.

Dallas based, managed hosting provider, is looking for top notch Technical/Customer Support Representatives to join our support team. NeoSpire is an advanced web hosting solutions provider specializing in dedicated and managed web hosting services based in downtown Dallas.

Requirements:

• Excellent written and verbal communications skills.
• Excellent Customer service skills.
• Trouble shooting and problem solving skills.
• Ability to research issues and find solutions on your own.
• Adaptability and flexibility within an Internet environment that is known to change on a daily basis.
• General PC office applications (i.e. Microsoft Word, Excel, etc).
• Basic DNS knowledge
• Basic Domain Registrar knowledge (i.e. Network Solutions, Register.com, etc)
• Flexibility in work schedule.

Application Knowledge: