NeoSpire developed the S.T.A.R. program to serve as the foundation of our advanced service model. The S.T.A.R. program is based on years of experience and extensive customer research.
S.T.A.R. provides customers with real-time resolution parameters and a proactive information exchange. The S.T.A.R. support model works throughout all of the service offerings that make up the NeoSpire Advantage.
S.T.A.R. is not a trouble ticket system. Rather, internal guidelines that coordinate customer expectations and problem resolution. All issues are assigned to a category, which dictates the timeline for addressing the problem and communicating with the customer. By assigning these categories, S.T.A.R. ensures that all issues will be addressed in the appropriate time frame and that customers are constantly updated on the situation until the problem or issue has been resolved.
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