Enhanced Managed Co-Located Hosting (EMC)Enhanced Managed Co-Located Hosting (EMC)


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Enhanced Managed Co-Located Hosting Overview

This service is designed for customers who are looking for a fully managed outsourced solution, exclusive of hardware support (same as EMS). Typically, this service is 25-50% less expensive than EMS since NeoSpire does not provide server hardware, software or spare hardware parts.

 

NeoSpire provides 24/7/365 support of the server and maintains full responsibility for the server's availability, performance and security. Upon detection of any issue, NeoSpire's engineers immediately respond, troubleshoot and resolve the problem.

 

Enhanced Managed Co-Located Hosting Features

 

Base Services include:

  • Server Configuration Services
  • Server Provisioning Services
  • Server Load Balancing and Clustering Services
  • Managed Layer 3 Firewall
  • Managed Security
  • Client Server and Network Monitoring
  • 24/7/365 Full Systems Administration:
    • OS Patches and Upgrades
    • User Management
    • Log Management
    • OS Performance Monitoring and Tuning
    • Backup/Recovery Procedures and Management
    • System and Service Monitoring
    • Web Server Administration
    • Application Server Administration
    • Database Administration
    • Mail Server Administration
  • Complete Support of all websites/Applications on Server
  • Use of NeoSpire's Redundant DNS Servers
  • Use of NeoSpire's POP and SMTP Servers
  • 24/7/365 Live, On-Site Technical Support
  • 99.9% SLA on Server Availability

 

NeoSpire Value-Added Services:

  • Dedicated Firewall Appliances
  • Managed Server Backup & Recovery
  • Weekly Tape Rotation and Secure, Off-Site Data Storage
  • Virtual Private Networks (VPN)
  • Load/Stress Testing
  • Application Performance Analysis and Review

 

 

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