SpireNet (Network Infrastructure)

The NeoSpire team fully manages all aspects needed to utilize NeoSpire’s robust and scalable network architecture (SpireNet), which includes intrusion detection, routers, switches, redundant power systems and redundant bandwidth providers.

Hardware Procurement and Deployment

NeoSpire guarantees every server. A team of NeoSpire administrators will order the necessary hardware components and build the exact server(s) to specifications. Spare parts and extra servers are kept on-site in the event repair or replacement of a server is needed. The team will then deploy the server into the SpireNet network.

OS Installation and Configuration

A team of NeoSpire administrators will manage the installation and configuration of the operating system.

24/7 Customized Monitoring

Monitoring is done 24/7/365 by NeoSpire’s Network Operations Center administrators who use a web-based monitoring tool known as SpireWatch. The key to success is urgency in responding to alerts and executing clients’ requests. NeoSpire is dedicated to cross-training its team so calls can often be resolved without always escalating to a specialist.

Administration Support

NeoSpire provides 24/7/365 full onsite hardware maintenance and technical support.

Security

NeoSpire expert consultants develop customized security methods that will ensure data integrity.

Rapid Response and Recovery

Accidents like a failing hard disk or an accidental erasure of a vital file can happen. With NeoSpire there are no worries. The engineers can rapidly restore data, servers and functionality. Recovery is enhanced when coupled with redundant systems, managed database services and high-availability architectures.