Continuing NeoSpire’s mission to provide exceptional customer-centric service, which exceeds our customers’ expectations, a Customer Advocate is available to each customer.
Unique to NeoSpire, a team of dedicated customer advocates is available to provide customers with superior customer-centric support. The Customer Advocate’s primary focus is to maintain contact with the NeoSpire customer from the beginning of the server set-up process all the way to completion. The Customer Advocate works closely with the sales team to ensure any issues brought to light are resolved in a timely manner.
The Customer Advocate is an experienced NeoSpire implementation manager, and is the customer’s single point of contact for all fulfillment-related business. The NeoSpire representative acts in an overall project management role throughout the duration of the implementation process. The Customer Advocate will monitor the progress of implementation, perform quality assurance evaluations and coordinate involvement of technical resources as necessary.
- People… NeoSpire Customer Advocates are dedicated, educated and trained in customer-centric service and sit on the side of the customer.
- Process… NeoSpire’s proven customer advocacy process for resolving issues ensures that issues are handled in a proactive, not reactive, manner.
- Communication…NeoSpire Customer Advocates have exceptional follow-up skills and ability to communicate pre and post issue resolution.
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